Refund and Cancellation Policy

Last updated: September 24, 2026

This policy explains how Subscription Plan payments, cancellations and refund requests are handled on OmniVyapaar, operated by OmniReach Technologies. It applies to a Seller's payment for a Subscription Plan (STARTER, GROWTH, GROWTH PLUS, BUSINESS or BUSINESS PLUS); it does not cover transactions between a Seller and a Buyer, which are the responsibility of the Seller and Buyer directly.

Subscription Plans

Every Subscription Plan is an annual plan, billed for a fixed 365-day period. There is no permanent free plan; a new Seller receives a 14-day free trial on the STARTER plan, and no payment is taken during the trial. A Subscription Plan does not renew automatically — nothing is charged again unless You actively purchase another period.

How Payment Is Made

A Subscription Plan may be paid for in one of two ways:

  • Online, through Razorpay — where this payment method is enabled, the plan activates automatically once Razorpay confirms the payment was captured.

  • Manual Bank Transfer / UPI — where offered, the Seller submits proof of a bank/UPI transfer. This does not activate the plan by itself: a request is reviewed and either approved or rejected by an authorized administrator of the Company before the plan is activated. If rejected, no plan is activated and the Seller is informed of the outcome.

Cancellation

Because every plan is a fixed 365-day, upfront annual purchase rather than a recurring subscription, there is nothing to "cancel" in the sense of stopping a future automatic charge — none occurs. A Seller may stop using the Service, or simply not purchase another period, at any time; no separate cancellation request is required to prevent a future charge.

Refunds

Refund requests are considered on a case-by-case basis and are not automatic. To request a refund, contact Us with Your account details and the reason for the request:

Refund requests are decided by Vikas Patil, on behalf of OmniReach Technologies, who reviews the circumstances of the request — including whether the plan has already been substantially used, whether a genuine payment or technical error occurred, and any other relevant facts — before deciding the outcome. Where a refund is approved for a payment made through Razorpay, it is issued back through Razorpay to the original payment method. Where a refund is approved for a manual Bank/UPI payment, it is returned by bank transfer to the account the payment was made from, or another account the Seller confirms in writing.

We do not claim, and this policy does not promise, a specific refund percentage, cooling-off period, or turnaround time; each request is assessed on its own facts and the Seller is informed of the outcome and, where a refund is approved, its expected timing.

What a Refund Does Not Cover

This policy covers the Subscription Plan fee paid to the Company. It does not cover, and the Company is not responsible for, any transaction, order, deposit or payment made directly between a Seller and a Buyer through a Digital Dukaan — those are the Seller's and Buyer's own responsibility, as described in the Terms and Conditions.

Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. We will post the updated policy on this page and update the "Last updated" date above.

Contact Us

For any question about this policy or an existing payment:

  • By email: support@OmniReachTechno.com

  • By phone: 9405916984

  • By post: OmniReach Technologies, At Post Gharegaon-Pimpri, Chhatrapati Sambhajinagar, Maharashtra